The problem

Your company is using a major database system based on for example SAP or Oracle to store and retrieve information. Since your products, customers and the world around you constantly change you regularly  need information that your big system does not provide. In order to find the information you need and to present it in a convenient way, several employees spend a lot of time every month. It is too expensive or too time consuming to adjust the big system. How do you go about this problem?